Alert Rules

Automated notifications for shipment events

High-Priority Delays

Trigger: Status changes to Delayed AND Priority = High
Action: Email + Slack

SLA Breach Risk

Trigger: ETA exceeds SLA by >4 hours
Action: Email team leads

Customs Hold

Disabled
Trigger: Status = Customs Hold for >24h
Action: Create Jira ticket

Weekend Deliveries

Trigger: Expected delivery on Saturday/Sunday
Action: WhatsApp notification

Rule Templates

Start with pre-built templates for common scenarios like SLA monitoring, exception handling, and delivery notifications.